Fitness & self-defense
returns policy
30 days Limited Guarantee
Our policy lasts 30 days (starting on the day of purchase). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
– For classes (and similar services), only unused classes/sessions will be refunded. For example. If you have purchased a 4 sessions classes, and used 2 sessions out of 4 and request a refund within the 30 days refund policy… you will NOT receive a full refund. The refund will be calculated based on the remaining classes/sessions.
– For goods, to be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved we will issue a refund authorization number.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at coach@frenchcombatives.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they arrive to you damaged. The damaged item will be replaced by the same item of the same size and colour.
If the same item is not available because it is out of stock or has been discontinued, we reserved the right to replace the product by an equivalent product of similar value, size and colour.
If you need to exchange it for the same item, send us an email at coach@frenchcomabtives.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.